The anti-collision feature is designed to allow the user to use the desk safely. All Vernal desks have a highly sensitive anti-collision feature.

This means that if the desk top encounters an obstacle while being lifted, it immediately moves in the opposite direction for a certain distance and then stops. This prevents damage caused by collisions between the desk and other objects, ensuring the safety of the user and his belongings.

Vernal is specialized in developing high quality and stable desks. We have a professional research and development team, so we have full confidence in the quality of our products. If you have a wobbly desk, you can try several things.

You can check if the floor is level. An uneven floor will affect the stability of the desk. Therefore, we recommend that you place the desk on a level surface or twist the black spacers under the desk feet until the desk is balanced.

You can also check if the desk is on a carpet. Carpeting varies in thickness and can deform. Vernal recommends replacing the carpet with a relatively flat and thin carpet or placing the desk on a surface without carpet.

Vernal supplies free wheels with each desk to give the user the freedom to move the desk to the ideal working environment. However, because the wheels can roll in any direction, the wheels roll easily when the user is working. Vernal recommends leaving the wheels on the fixed button to keep the desk stable during normal use.

If none of the above methods solve your problem, please contact our customer service by email/phone/live chat. We will provide you with professional service as soon as possible.

Press and hold the ∧ or ∨ key until the desk reaches the desired height. Then release the key.

Press the M key, the altitude number displayed on the remote control will start flashing. Then press the 1, 2, 3 or 4 key within the next 3 seconds.

If necessary, press the 1, 2, 3 or 4 key, the desk height will return to the corresponding stored position.

* Attention:

Memory location is deleted after initialization.

The value of the memory location can be covered.

Assembly instructions are included in the package. Please follow the instructions to assemble the product correctly. Alternatively, there is an assembly video on the website that you can download to watch the assembly steps.

If it has been too long since you purchased the desk and the instructions have been lost somewhere. You can also download the electronic instructions on our product page to view.

If you have any other questions that you can't find answers to here, please don't hesitate to contact us via live chat/email (service-us@vernalspace.com)/hotline (+1 888-969-4853), we're happy to help!